Frequently Asked Questions

Frequently Asked Questions (FAQ)

Quick Links
  

• Account, Transcript, and Certificate Information 
• Accommodations and Directions 
• Cancellation and Refund Information 
• Enrollment and Payment Information
• SCECH and Social Worker Continuing Ed Information 

ACCOUNT, TRANSCRIPT, AND CERTIFICATE INFORMATION

How do I access my account, get a transcript of courses I have attended, and/or print a certificate?
Click here for directions on accessing your account and printing transcripts and certificates.

How do I change and/or update my account information?
You can update your phone #, email address, and mailing address by accessing your account. 
Click here to learn how to access your account. When you register for a course, you can change your district, building, or other information in your account. If you have any additional questions about your account, contact pdhub@jackrabbitreds.com or 616-365-2235.

ACCOMMODATIONS AND DIRECTIONS

Where is my course located?
You will receive an email with the address and location of your course. While most courses are held in the ESC building at Kent ISD, this is not always the case. Please check your email for details on the exact location. If you need a map of Kent ISD, click here. 

Where can I stay (hotel/motel)?Click here to locate a hotel. When you fill out the search parameters, you may want to use Fredrick Meijer Gardens as your desired region. We are located very close to this location.

CANCELLATION AND REFUND INFORMATION

What is your cancellation policy?
You may cancel your enrollment online by logging into your account or using the link at the bottom of your confirmation email. Cancellations are accepted at any time before the start of the course. If you would like a refund, the cancellation MUST be submitted seven days before the start date of the course (unless otherwise noted in the course description).

Payment will still be required for "No-Shows," or cancellations made fewer than seven days before the course start date. If you cannot attend due to an emergency or illness, it is highly recommended that you have an alternate person in mind to replace you.

What is your weather policy?
If a participant's local district is closed and Kent ISD Educational Service Center is open, course(s) will still be held, and refunds will not be issued. 

If Kent ISD Educational Service Center is closed, all course(s) are canceled. Verify building closings by calling 616.365.2234

How do I get a refund?
A full refund will be granted under the following circumstances:

• If a course is canceled by Kent ISD, the PD Hub will attempt to notify you of this cancellation as soon as possible by using the contact information in your Kent ISD PD Account and processing any refunds due.
• A participant cancellation through our online registration system seven or more days before the course start date (unless otherwise noted in the course description).

How do I transfer to another course or have someone replace me if I cannot attend?
We would be happy to transfer or replace your enrollment. Just let us know by email at pdhub@jackrabbitreds.com or phone at 616.365.2235 which course you would like to transfer out of and which one you would like to attend. If the course cost is different, you must pay the difference, or a refund will be processed. If another participant wants to take your place in a course, let us know the replacement's name, district, building, email address, and phone number.

ENROLLMENT AND PAYMENT INFORMATION

How do I enroll in a course?
Click Here for directions on how to enroll in a course online.

You may also enroll in person. Our business hours are 7:30-4:00 p.m., Monday through Friday. 

How do I know if I am enrolled or did not receive an email confirmation that I am enrolled in the course?
After successfully enrolling in a course, our online enrollment system will generate a confirmation by email. This email will be sent to the email address associated with your account. For this reason, you must provide an accurate email address when enrolling in a course. If you want to update your account or reprint course confirmations, click here to learn how to access your account. If you do not know your username and/or password, you may click here to have your account login information sent to your email or pdhub@jackrabbitreds.com. If you did not receive a confirmation email, your registration may not have been successful. Please get in touch with the PD Hub to complete your enrollment. 

What if I did not enroll in a course and showed up on the day of the course?
Enrollment is required to reserve a seat for all courses. A participant who "walks in" on the day of a course and is not currently enrolled will be enrolled upon payment, provided a seat is available. We cannot guarantee that the participant will be able to attend or receive materials for the course without prior enrollment.

If a course is full, can I get on the waiting list?
Many of our courses offer a waiting list (not all). You would enroll normally if the course is full and there are waiting list openings. Your email confirmation will confirm your waiting list status. If other participants cancel the course, the first on the waiting list is enrolled and will receive an email confirming the status change. You may check your waiting list status online through your account. You may also call the PD Hub to find out your current status.

Can I still attend PD at Kent ISD after I retire?
You may attend thirty (30) days after your retirement date. Retirement regulations preclude you from participating, even voluntarily, in any public school work (including professional development) for thirty (30) days immediately following your retirement effective date. As much as we would love to have you participate during this time, we would hate to see you jeopardize your retirement status. 

What payment methods are accepted?
You may use a Purchase Order, ask us to invoice your district, or enter a Credit Card (VISA, MasterCard, or Discover) to enroll online unless the course is free. 

My school is going to pay or send in a purchase order. What do I do?
Select purchase order or invoice when checking out, depending on your payment method. Please make sure to type the PO# in the check box provided.

Can I enroll in a course with a personal check?
Yes, please select invoice.  Then send your check in the mail to Attn: PD Hub/ Kent ISD/ 2930 Knapp NE/ Grand Rapids, MI 49525. We will only invoice you if we do not receive your check.

SCECH, AND SOCIAL WORKER CONTINUING ED INFORMATION
Click here to learn about SCECH credit.
Click here to learn about SWCEC (Social Worker Continuing Education Credit).